FAQs
Q - Do you offer free shipping?
Yes, we do! Free standard shipping is applied to all domestic orders (within US) for all orders $35 or more.
Please note that free shipping is only applied after discount codes have been submitted; and your subtotal remains above $35.
Q - When will Not Just Soaps ship my order?
We process and ship out all orders Monday through Friday, not including holidays. All orders will usually be fulfilled and shipped within the next 1-2 business days (Monday through Friday, not including holidays). We want our customers to receive their orders as quickly as possible
Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.
Q - Where will my Not Just Soaps order ship from and how long will it take for my order to arrive?
Not Just Soaps orders are shipped out of the US. with either Economy (usually 5-8 days) or standard shipping (usually 3-4 days). The shipping time starts on the day the package is shipped.
Q - I reached out via email but I haven't received a response in over 2 business days! What now?
We're sorry to hear this! Please make sure your inquiry was sent to tyvette044@gmail.com. We do our best to get back to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, excluding holidays).
Sometimes our replies can end up in Spam, so please be sure to check there and add us as a contact!
Q - What payment methods do you accept?
We currently accept Visa, MasterCard, Discover, American Express, JCB, Diners Club, Elo, Shop Pay, PayPal, Apple Pay and Google Pay.
Q - Can I make changes to or cancel my order?
At Not Just Soaps, we work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.
This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at tyvette044@gmail.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
Q - Can I exchange a product?
We do not offer direct exchanges on any of our products.
Q - What is your return policy?
We’re sorry you didn’t love your new products! We want you to love your experience with Not Just Soaps as much as possible, which is why we’re here to help.
You can view our refund policy here
Q - An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at tyvette044@gmail.com with your order number, full name and an image of the damaged item and we’ll be happy to assist you!
Q - An item is missing from my package!
We're so sorry to hear this. Sometimes, the products in your order may be split into two (or more) fulfillments based on the number or size of the items your purchased. Please kindly check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread.
If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP.
Q - I'm placing an order as a gift, how do I make sure no prices are shown in the order?
That's great, we hope your friends and family enjoy the gift! Not to worry, no prices are ever shown in any packages we send out.
Not Just Soaps policies are subject to change without advanced notice.